We reply in hours, not days.
Sales, support, press, partnerships — pick a channel, drop a note. A real person on our team gets back within the same working day.
Four channels. Four teams.
Sales & signups
Evaluating Neweb for your business or a portfolio of clients? We'll walk you through a live build.
hello@neweb.ai Usually replies in < 2 hoursCustomer support
Existing customer with a question, bug, or billing issue. Or use the in-app chat — it's faster.
support@neweb.ai 24/7 · first response < 20 minPress & media
Interview requests, expert commentary, fact-checks. Press kit with logos and quotes is on the press page.
press@neweb.ai Replies within 24 hours (Mon–Fri)Partnerships
Agencies, regional distributors, integration partners. We do real rev-share and co-branded onboarding.
partners@neweb.ai Replies within 48 hoursSend us a note
We'll route it to the right team automatically.
Ahmedabad.
One office. Most of the team works hybrid, but drop by if you're in town — coffee's on us.
Ahmedabad (HQ)
Ahmedabad 382421, Gujarat, India
Might be faster to read this.
How fast do you actually reply?
Support averages 18 minutes, 24/7. Sales in under 2 hours. Press and partnerships within one business day. If you haven't heard back in 24 hours, something broke — email hello@neweb.ai and it'll get rescued.
Which payment methods do you accept?
UPI, all major Indian credit and debit cards, net banking, and NEFT for annual plans. All billing in ₹INR with GST invoicing. International customers can pay via card — we'll bill in INR and your card will handle the conversion.
Do you offer phone support?
For plans at ₹2,999/mo and above, yes — with a named account manager and a direct line. Otherwise, our chat and email are faster than any IVR.
I'm a journalist on deadline.
Email press@neweb.ai with "URGENT" in the subject line and your deadline in the body. We'll reply within 2 hours, weekends included.